MedGuard Technical Support
Contact Us
If you have questions, encounter an issue, or want to share feedback or a feature request, please contact us.
Support email: chppch@163.com
Email SupportFrequently Asked Questions
Medication reminders are not arriving
Check that notifications are enabled for MedGuard in Settings and verify the medication schedule in the app.
Apple Health data is not displayed
Confirm that MedGuard has permission to read steps, walking distance, and flights climbed from Apple Health.
How do I switch roles?
Open Settings in the app and choose Switch Role to change between Elder and Family modes.
How do I contact the developer?
Email chppch@163.com for app questions, issue reports, feedback, and feature requests.
Information to Include
- App version
- Device model
- iOS or iPadOS version
- Description and steps to reproduce
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